• Senior Officer is responsible for the promotion of Accommodation Services
• $59, 494 66,997 up to 17% superannuation
• Full time, Continuing (Bundoora)

La Trobe University's success is driven by people who are committed to making a difference. They are creative and highly motivated, pursue new ideas and create knowledge. La Trobe is among the top 100 universities in the world under the age of 50 (Times Higher Education Rankings 2013), one of Australia's research leaders, and the largest provider of higher education to regional Victoria. Our teaching and research address some of the most significant issues of our time and we're passionate about driving change to benefit the communities we serve.

Reporting to the Team Leader Customer Experience, the Senior Officer is responsible for the promotion of Accommodation Services to the broader communities in which they reside. Working closely with our Marketing and Business Development teams, this vital role ensures the ongoing viability and vibrancy of our residential communities.

In this role

You will b e required to:

• Actively promote Accommodation Services to the broader communities in which they reside
• Assist in the management of the Accommodation services CRM system
• Deliver a range of specialist service support tasks and advise and assists internal and external stakeholders
• Develop and deliver quarterly Residential Review and Bulletin publications
• Work on varied tasks which require a sound working knowledge of administrative procedures
• Monitor and maintain records/reports to meet both internal and external requirement
• Ensure Accommodation Services marketing collateral is current and consistent with LTU branding
• Reception and administrative support for a broader Accommodation Services team as required

The candidate

To be successful you will have:

A completion of a marketing, communications or related degree with subsequent relevant work experience. Excellent written and oral communication and interpersonal skills, with the ability to develop excellent working relationships with colleagues, students and other stakeholders. Proven capacity to deliver high quality customer service in a timely manner. A solid understanding of desktop Publishing programmes, and knowledge of StarRez or a bookings system would be being Beneficial.

Closing date: Friday 4th December 11:55pm

Position Enquiries: Adam Campbell 03) 9479 5102


Position Description below:

NEW Senior Officer, Customer Experience (International and Community) HEO5.pdf


This position is open to people with a valid full-time working visa.

Please address Key Selection Criteria and attach these with your application.

Please scroll down to apply.

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La Trobe University is an Equal Opportunity Employer.

For further enquiries on how to apply for this role, please contact Lauren Toledo on +61 (03) 9479 2440.