First listed on: 05 June 2024

Head of Service & Operations

About the Opportunity

Carey is currently seeking a customer focused leader to join our Technology Services team in the position of Head of Service & Operations. 

The Head of Service and Operations is responsible for driving the transformational change to implement an ITIL Service Management & Operations function. It will assist with the delivery of an excellent service experience to the School's end-users. The successful candidate will lead a dynamic team covering areas of end-user computing, infrastructure, applications, data, and the digital learning environment.

This role requires a leader who is people and relationship focused. They will have a proven track record of developing high-performing, passionate teams that are focused on service excellence and continuous improvement. The ideal candidate will also embody our core values of care, respect, and growth.

This is a permanent full-time position, primarily based at the Kew campus however there may be occasions to travel to other campuses. 

About you

To be successful in this position, you will have:

  • Relevant tertiary qualification or equivalent professional experience
  • Experience in leading change and implementation of an ITIL function
  • Significant experience in service management, operations and transition
  • Strong working knowledge of ITIL methodology, schools needs, and associated tools
  • Highly developed interpersonal, relationship and communication skills
  • Previous experience working in schools or educational settings would be an advantage

Why Carey?

At Carey we know that the quality of the School will never exceed the quality of our staff. We aim to provide our staff with the resources, facilities and support they need to be the best they can be. Carey is a community of learners, and we welcome passionate, committed individuals who have a desire to learn and excel in their chosen field.

Benefits of working at Carey

A career at Carey, provides staff with access to: 

  • 5 weeks annual leave
  • Competitive remuneration
  • 12% superannuation contribution 
  • Access to outstanding facilities, resources and professional development opportunities 
  • Work within a collaborative, innovative and passionate team of professionals

Want to find out more?

To find out more about this exciting opportunity, download the full position description via the Carey Employment portal, or email

A valid Employee Working With Children Check is a requirement of employment in this position.

Please address your application to the People & Talent team and click 'Apply Now' to submit your applicationApplications close on 17 June 2024.

Carey Baptist Grammar School is committed to providing a safe environment for all students, acting in their best interests, promoting their wellbeing and keeping them safe at all times.

We acknowledge the traditional custodians of the lands and waters surrounding us and pay our respects to the Elders past, present and emerging. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.

Please note: Only shortlisted candidates will be contacted.  

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