The Opportunity

• Immerse Yourself in an Inclusive Culture
• Use your Skills and Make an Impact on CSIROs Business and Infrastructure Services!
• Join CSIRO - Australia's Premier Science and Technology Research Organisation

CSIRO has a complex property portfolio of owned and leased facilities that comprises over 1,000 buildings spread across 59 locations within Australia and in three countries overseas. This scientific research, (including National Research Infrastructure) and office/administration facilities are diverse in ownership, type of property, age and condition. The property portfolio is managed by CSIRO’s Business and Infrastructure Services unit (CBIS) which has offices in each state.

The Coordinator – Administration position will provide high quality administrative support to the CBIS team and high-level project support for the CBIS Victorian State Manager and Facilities Manager in addition to creating or maintaining the team’s policies and procedures.  Planning as necessary to meet the increasing needs of the organisation.

Your duties will include:

• Overseeing front-of-house services (Receptions) at all Victorian Region CSIRO Sites currently including Clayton, Aspendale, Docklands, Parkville and Werribee.
• Supervising reception staff and team resourcing including:
  • Recruitment of staff;
  • Rostering and leave;
  • Development and coordination of staff training and development opportunities;
  • Undertaking Annual Performance Appraisals and providing constructive feedback;
  • Meeting with staff (virtually and face to face) to provide support and direction to build trust and respect and ensure strong team performance.
• Managing and supporting the team through periods of change and adjustments.
• As a supervisor (where relevant), taking responsibility for the effective utilisation of resources, including budget responsibilities, and for the development of staff.
• Creating training material as required to help staff meet objectives.
• Participating in the development and implementation of strategies and processes to improve and maintain operational effectiveness across the sites.
• Working collaboratively as a team leader of a regionally dispersed team, to carry out administrative tasks and provide executive assistance for all CBIS staff and internal and external clients on CBIS operational requirements.
• Supporting site tenants in a variety of day to day issues including maintenance of tenant staff lists and licence agreements as well as regular communications and records management.

Location: Clayton, VIC
Salary: AU$83k - AU$94k plus up to 15.4% superannuation
Tenure: Indefinite (Full-time)
Reference: 70420

To be considered you will need:

• Relevant trade certificate/diploma/bachelor’s degree or equivalent relevant work experience in Business Administration or Training.
• Proven experience in managing a team of reception staff fostering a collaborative work environment and encouraging active participation by all team members.
• Proven experience in managing a customer base, including a strong customer service focus with the ability to interact courteously and efficiently with customers, build relationships and keep customers informed on the delivery of site support services.
• Ability to take initiative, develop and maintain operational procedures and train staff.
• A proven ability to plan, coordinate and prioritise activities and work independently to achieve service outcomes.
• The ability to work effectively in a team environment, collaborating widely both internally and externally, and providing guidance to managers and staff.
• Demonstrated ability and willingness to generate improved solutions to complex problems and resolve complaints using creativity, reasoning and experience.
• An understanding of Licence Agreements and Leasing as well as negotiations and dealing with tenants.
• The ability to produce communication materials, templates and collaborate with others to ensure a high quality of documentation.
• To be able to manage several tasks at various times and proven high level organisation skills.
• Previous experience with budgeting and other general financial duties.

For full details about this role please review the Position Description

Eligibility

The successful applicant will be required to obtain and provide a National Police Check or equivalent.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. Talk to us about how this role could be flexible for you. Balance

Diversity and Inclusion

We are working hard to recruit diverse people and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. Diversity and Inclusion Strategy

We are committed to the safety and wellbeing of all children and young people.

About CSIRO

At CSIRO, Australia's national science agency, we solve the greatest challenges through innovative science and technology.

Join us and start creating tomorrow today!

How to Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications Close

18th December 2020 11:00pm AEDT