IT Help Desk Support Officer - [Archived Advertisement]

IT Help Desk Support Officer

ABOUT US

Mentone Grammar is a dynamic ELC through to Year 12 co-educational School, with a proud history dating back to the 1920s. Our School is structured into six campuses, housed in one location in the Bayside suburb of Mentone.

Just like our students, Mentone Grammar staff are inspired to ‘be even better’ with the support of a strong mentoring program, professional development opportunities and a welcoming community.

ABOUT THE ROLE

As a member of the IT team your key responsibilities are:

• Provide comprehensive IT support to staff, students, parents, and visitors. This includes responding to IT support requests via phone, email, and in person, as well as troubleshooting hardware and software issues.
• Maintain and manage IT infrastructure and records. This includes logging IT support requests, prioritising and resolving issues, maintaining IT documentation, and managing IT inventory.
• Contribute to the development and improvement of IT processes and documentation. This includes creating and maintaining IT policies and procedures, as well as documenting IT systems and processes.
• Adhere to cyber security policies and procedures. This includes helping users understand and follow the school's IT Policy, as well as communicating security risks and issues to the Director of ICT.
• Proactively improve one's own IT skills and knowledge. This includes attending professional development activities and certifications, as well as keeping up-to-date on the latest IT trends and technologies.

You will work closely with the Director of ICT, wider ICT team, staff, students and other relevant school stakeholders.  

ABOUT YOU

We are seeking applications from people with the following backgrounds, experience and qualifications:

• Post-secondary qualifications in IT and/ or relevant experience - essential.
• Previous working experience in an Education/ school environment - desirable.
• Strong customer service skills and ability to communicate technical concepts to non-technical audiences. 
• Proven proficiency in MS Windows and Office, MacOS, laptop, iPads and classroom AV equipment 
• High attention to detail, time management, ability to manage competing priorities.
• Keen learner and enjoy problem solving.
• and last but not least, a great sense of humour and ability to have a bit of fun! 

For a copy of the full position description, please email us at employment@mentonegrammar.net 

APPLICATION PROCESS

If this sounds like your dream role, then please submit a cover letter and your resume via the seek apply button.

Important Note: Suitable applicants may be interviewed as they apply.  Therefore, please apply sooner rather than later as this role may close without notice.

Mentone Grammar has a zero-tolerance policy for child abuse and is committed to promoting child safety, children's wellbeing and protecting children from abuse.