Service Management, Information and Communications Technology
Reference no. 1295/0816

• Be responsible for the delivery of a portfolio of technology services
• Utilise your exceptional strategic planning experience
• Full-time continuing, a competitive remuneration package will be offered which includes leave loading and up to 17% super

The University of Sydney is Australia's first university and has an outstanding global reputation for academic and research excellence. It employs over 7600 permanent staff, supporting over 60,000 students.

Information and Communications Technology (ICT) is the University’s central IT department and is responsible for keeping the University connected through continuously improving the reliability and effectiveness of its information and communications technology. ICT is responsible for ensuring the University realises technology-enabled change by developing strong partnerships with educators and researchers; using existing and emerging technologies innovatively throughout the University; and cultivating communities and forums for educators, researchers, and students to collaborate and share their technology innovation within the University.

The Service Delivery Manager is responsible for the delivery of technology services to the University and ensures that the portfolio of services under their responsibility are governed and delivered consistently and efficiently. You will focus on:

• Delivering a portfolio of IT-centric services
• Strategic planning, setting strategies for current and future services and identify areas of improvement
• Leadership and implementation, promoting a culture of high performance and continuous improvement
• Relationship and engagement, acting as a critical link between ICT support teams, stakeholders, and engagement teams
• Portfolio management, service cost tracking, and forecasting demand for IT services.

To ensure success in this role you will have:

• A demonstrated ability to manage and maintain services, technologies, or products in complex environments
• Working knowledge of the higher education sector, major business processes, and key performance indicators
• Solid planning, financial, and performance management skills
• Relationship management or sales experience with primary accountability for client relationships at all levels
• Bachelor’s or master’s degree in computer science, information systems, business administration, or other related field or equivalent work experience.

All applications must be submitted via the University of Sydney careers website. Visit sydney.edu.au/recruitment and search by the reference number for more information and to apply.

CLOSING DATE: 5pm 5 September 2016

The University is an equal opportunity employer committed to equity, diversity and social inclusion. Applications from equity target groups, including women and people with disabilities, are encouraged. As the University of Sydney has established a scheme to increase the number of Aboriginal and Torres Strait Islander staff employed across the institution, applications from people of Aboriginal and Torres Strait Islander descent are also encouraged.

© The University of Sydney

The University reserves the right not to proceed with any appointment.